Refund & Return Policies
Order Cancellation Policy
Please note that if the item has done payment, the order cannot be canceled. In this case, you can request to exchange the item.
Out of Stock Policy
Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. Most out of stock items are in stock again within 6-8 weeks. Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within 6-8 weeks. If you select one of these items, your checkout page will indicate the actual shipping date. If the shipping date is not acceptable, you may cancel the item before confirming your order.
Shipping Policy for In stock Items
All items indicated to be in stock are shipped on two (2) working day. A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the tracking number for your item along with an estimated delivery date .
IMPORTANT: As inventory fluctuates hourly, an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder.
There will be no refunds for any reason. All merchandise sold by RYJIA CORPORATION SDN BHD is sold as is without any guarantee. By making a purchase with RYJIA CORPORATION SDN BHD, you are confirming that you have read and understand our no refunds policy.
Online Return & Exchange Policy
IMPORTANT: We are unable to return items. In order to exchange an item only.
For assistance to exchange products, please contact customer service at +603-7980 6185.
One Year Warranty
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. A replacement may be made within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior to the warranty claim.